Gozo Public
Library Quality Service Charter
Introduction
How to use our services
Reference Services
Internet and Audio-Visual
Services
Story-telling sessions
Library Orientation Visits
Exhibitions
How You Can Help Us
At the Gozo public library, we have an extensive collection of reference works.
We preserve and collect all publications, books, periodicals and newspapers that are
published locally. We also have a substantial collection of books and publications that
have been published abroad.
We are particularly proud of our Melitensia collection. You will find all material published in the Maltese islands since 1925 as well as some earlier
works. You will also find a collection of
theses and dissertations by Gozitan students.
How To Use Our Services
At the library
you will find knowledgeable, well-trained and courteous staff who will help you with your
research and information needs.
Our notice board at the library keeps you up to date with our activities. We also provide information on job opportunities
and courses in Malta and Gozo.
You
do not need a membership card to use our services. You
can make use of all our reference material for free.
Our
opening hours are:
·
Monday to Friday from 7.30 a.m. to 1.30 p.m.
·
Saturday from 7.30 a.m. to 1.00 p.m.
·
Wednesday from 2.00 p.m. to 6.00
p.m. (between 1st October and 31st May)
You
may also contact us by visiting or writing to the:
Gozo
Public Library
Triq
Vajringa
Victoria
VCT 105
Gozo
We
provide the following services:
·
Reference
Services
You can
use our electronic catalogue to find the material you need.
Ask for a leaflet on how to use the system. If
you cannot find the information you want, or need guidance in your research, you may ask
the staff at reception to help you.
We issue a new acquisitions list
every quarter. Ask for a copy at
the reception. You may also access the list of material available
at various public libraries around Malta and Gozo through the electronic catalogue.
If the document you need is only available from the National Library
in Malta, we will get you a copy on microfilm. We
will contact the library on the same day of your request.
We also offer an inter-library loan system through the University of
Malta. If you need a book from the
University, call at the reception and make your request by filling in the card provided. We will submit the request to University within 1
working day. We will let you know the material has arrived within 1 working day from
receiving it from University.
We can also search for material related to your projects or
research. Call us 1 working day in advance to tell
us what you need. We will collect and prepare all the relevant material we find.
Photocopies of material are available on request. You will need to
fill a form and you will receive the copies on the same day. We will charge you €0.14 per sheet for
photocopies from manuscripts or newspapers and €0.12 per sheet from printed books and
periodicals.
Internet and Audio Visual Services
We offer Internet services at the library. You
can make use of this service during the library's opening hours.
Audio-visual services are also available at your disposal. We have video tapes and CD-ROMs that you may use.
·
Story
telling sessions
We
organise story telling sessions aimed at strengthening reading habits in children from an
early age. These are held between October and
May every Wednesday from 4.00 p.m. to 5.00 p.m.
Children
aged between eight and eleven are invited to attend.
· Library
Orientation Visits
We
encourage schools to organise library orientation visits. All newcomers will be taken on a
short tour of the library.
You should
call a few days before so that the necessary arrangements can be made.
· Exhibitions
From time
to time we hold exhibitions on various themes including the works of Maltese authors. We will inform you about these exhibitions through
the media and through posters placed in schools, Government Departments and on our notice
board at the library.
How You Can Help Us
You
can help us by:
·
handling all library material with care
·
returning all borrowed material on time
·
leaving all bags at reception
·
leaving all library material at reception before you leave
·
being courteous with our staff.
Our staff will
be happy to deal with any comments or proposals you may have. If you have any suggestions
regarding the purchase of new books, please tell us about them. We welcome all suggestions and will let you know
of the outcome promptly.
Your complete
satisfaction is essential to us. We will look
into all complaints as they help us improve our service. If you would like to lodge a
complaint, please speak to our staff at the library of fill in the Feedback Form enclosed
with this Charter. You can also phone or send a letter, fax or e
mail.
We will
acknowledge your complaint promptly and you will have a full reply within 3 working days.
You can also lodge a
complaint, make a suggestion or ask a question by accessing the
Customer Care System at www.servizz.gov.mt.
All
information is correct at time of going to print. More
information is available on the Charter Support Unit.
First
published July
1999
November
2003
Published by the
Charter Support Unit, OPM
www.servicecharters.gov.mt
Printed at the
Government Press
Photography, DOI
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